Frequently Asked Questions


What is Discover Poland?:

Discover Poland is an incoming tour operator providing services for groups and individual travellers. We are here to help you discover the treasures of our country. Most of our programmes are tailor - made and we treat our offer just as a guideline, whether you are looking for roundtrip of Poland or Central Europe, a city break or just a local tour, transfer or hotel booking, contact us. Discover Poland is a licensed company: tour operator’s concession No issued by the Marshal of Malopolska Voivodeship; insurance guarantee No. M 256724 issued by AXA.


Why should you visit Poland?:

Poland is without any doubt one of the most fascinating countries in Europe. It has fascinating cities with splendid and rich culture, beautiful architecture and a unique, friendly atmosphere. Poland belongs to the most religious countries in the world. There are many cathedrals, beautiful churches and important shrines with immense spiritual significance. Poland has twenty-two national parks with varied landscape - seaside, lake districts, marshes, fertile plains, highlands and rocky mountains. If you prefer activities, go skiing, horse-riding, canoeing, surfing or mountaineering. There are wild berries, mushrooms, narrow-gauge railways, and easy-to-spot animals.


How can I cancel the booking?:

To cancel a booking, please contact us directly so that we can assist you. You can find more information about contacting us here:


What should I do if I have trouble making a booking?:

If you are having trouble making a booking, please get in touch to let us know! You can find more information about contacting us @


Who does Discover Poland work for?:

We are working with Individual travelers, Touroperators from outside of Poland and Business - Corporate Travel Management. We participate in the most important international exhibitions like World Travel Market in London, EIBTM in Barcelone, FITUR in Madrid, MITT in Moscow or ITB in Berlin. Let us know what is your matter of interest and we will prepare a tailor - made programme for you.


What does Discover Poland do and provide?:

We have 6 themes that you can choose from: - City tours and city breaks - in Poland and Central Europe - Active travel - skiing/snowboarding, biking, trekking, hiking, cross-country skiing, sailing, kayaking, rock-climbing, balloon flights, rafting, 4x4 - Nature tours - national parks, trips along the Baltic Sea, trekking in the Tatra Mountains - Culture/Heritage tours - UNESCO sites, museums, art galleries, concerts, famous Poles routes - Expatriates tours and "Find your roots" - introductory lectures about Polish life for newcomers, weekend trips out of the city in international environment, tours for the people who want to find their ancestor's places in Poland - Incentives and team building - Conferences and congresses


What does the process of requesting and booking the tour look like?:

If you are interested in booking any kind of tour we offer, please send us a request. You can use a request form, write an e-mail to or call us during our office hours: monday – friday: 9.00 – 18.00 CET. We reply within 24 hours.


How do I pay for my tour?:

There are 3 methods of payment available to you: 1. Credit Card – the fastest and the easiest way. We accept Visa and Mastercard. There are no extra charges or service fees. 2. Bank Transfer 3. By cash upon arrival


What does the process of requesting and booking the tour look like?:

First, you send us your requests – via e-mail, the request form on site or by calling us – where you specify your needs and requirements. Basing on that information, we prepare an individual offer and tour itinerary. We are open for your suggestions, wishes and change requests. When you accept the final shape of the itinerary, we send you further instructions regarding payment.


What weather can I expect in Poland?:

The high tourist season starts in May and lasts till September. The hottest months are June and July, but they also have a chance of rain. In May, August and September the weather seems to be the kindest (not too hot, but you can still expect strong sun and it rains rarely). Starting from November, it gets progressively colder. Winters are quite snowy, especially in January and February.


What are the polish tipping customs? Do you include tips for drivers/guides in the cost of the tour?:

Tips are voluntary and of course depend on your satisfaction with the driver’s or guide’s service. We do not include them in the cost of the tour, but of course if they perform well, you are free to tip them and the amount is up to you. Most of the popular restaurants add 10% service fee to each bill, sometimes without a notice. If there is no service charge – 10-15% is the norm.


Are Credit Cards accepted in Poland?:

You can use Visa, Mastercard or Amex (although these cards are not accepted everywhere, the same with Diners, so please ask the shop assistant first). uses cookies. By using our services, you're agreeing to our Cookie Policy. Read more..